1. "50% "
2. "60% "
3. "70% "
4. "80% "
5. " "
70\%
"1. " Great Britain"
2. "China"
3. "The United States of America"
4. "South Korea"
The United States of America
"1. "Dutch "
2. "English "
3. "Portuguese "
4. "French "
5. " "
Portuguese
"1. "Customers' attitudes "
2. "Attitudes of Bank staff "
3. " Interest rates of the Bank "
4. "Attitudes of salespersons "
5. " "
Attitudes of Bank staff
"1. "not required for established companies "
2. "not required due to competition "
3. "not required as no one understands them "
4. "a long term inspiration "
5. " "
a long term inspiration
"1. "selling variety of products"
2. "selling only one product"
3. "selling seasonal products"
4. "selling services"
selling services
"1. "All DSA's "
2. "All front-office staff "
3. "Whole organization "
4. " All of these "
5. " "
All of these
"1. "New "
2. "Start "
3. "Program "
4. "Control Panel "
5. " "
Program
"1. " Identifying leads "
2. "Making a call "
3. "Negotiation "
4. "After-sales service "
5. " "
After-sales service
"1. "Read "
2. "Write "
3. "Read and Write "
4. "Either Read or Write "
5. " "
Read and Write
"